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1-6 of 6
Keywords: Tripadvisor
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Journal Articles
Tastes, feelings and emotions: how affective components shape dining intentions of tourists and locals
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 324–338.
Published: 22 October 2025
... The study is based on text mining analysis of 286,642 consumer reviews from TripAdvisor, using structural topic modeling ( STM ) to extract topics and assess the impact of metadata variables (rating and resident status) using effect estimation models. Findings The results reveal differences in how...
Journal Articles
Comparing Google reviews and TripAdvisor to help researchers select the more appropriate information source
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2024) 19 (4): 646–655.
Published: 28 October 2024
...Juan Pedro Mellinas; Maria Sicilia Purpose The purpose of this research is to identify not only the potential but also the limitations of Google reviews compared to TripAdvisor that may help researchers select the more appropriate information source. Design/methodology/approach The 10 most...
Journal Articles
Satisfaction dimensions influencing consumers’ behavioral intentions through structural topic modeling analysis of restaurant reviews
Available to Purchase
Consumer Behavior in Tourism and Hospitality (2023) 18 (2): 200–214.
Published: 07 March 2023
... to examine the impact of satisfaction dimensions from all the Tripadvisor reviews on consumer behavioral intentions. The research sample covers all restaurants located in St. Petersburg (n = 10,424) and all consumers’ reviews (n = 286,642). Findings In this study, the dimensions...
Journal Articles
Exploring tourists’ experiences when visiting Petra archaeological heritage site: voices from TripAdvisor
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Consumer Behavior in Tourism and Hospitality (2023) 18 (1): 81–96.
Published: 11 January 2023
... to analyse 1,419 tourist’s online reviews on TripAdvisor. Leximancer software provided computer-assisted qualitative data analysis that pinpoint the dominant themes, after which further qualitative analysis found the main narratives associated with different satisfaction groups. Findings Successively...
Journal Articles
Has COVID-19 influenced the perceived quality of service of hotels?
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Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 491–497.
Published: 05 August 2022
...Carlos Díaz-Santamaría; Jacques Bulchand-Gidumal; Santiago Melián-González Purpose The purpose of this paper is to analyze the perceived quality of service by guests in the reopening process during the COVID-19 pandemic. Design/methodology/approach The authors analyzed 1,679 TripAdvisor...
Journal Articles
Know your guests’ preferences before they arrive at your hotel: evidence from TripAdvisor
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Consumer Behavior in Tourism and Hospitality (2022) 17 (1): 89–106.
Published: 26 April 2022
... on TripAdvisor. The working-paper also aims to investigate the differences between reviews written by men and women. Design/methodology/approach A combined sentiment and text analysis was applied to 329,849 UK hotel reviews from UK TripAdvisor to identify factors that influence customer satisfaction...
