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Keywords: Visitor satisfaction
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2026) 21 (2): 289–305.
Published: 27 October 2025
...Juan Pedro Mellinas; Isabel P. Riquelme; Manuela López Purpose This study aims to examine the dual impact of health security measures on theme-park visitor satisfaction in the USA and Europe, addressing their risk-reducing benefits and potential to diminish the overall experience. It introduces...
Journal Articles
Consumer Behavior in Tourism and Hospitality (2025) 20 (1): 38–56.
Published: 19 November 2024
...Xi Wang; Yiqing Liao; Chuyao Liu; Jie Zheng Purpose By applying the American Customer Satisfaction Index (ACSI) model to virtual art exhibitions, this research aims to reveal insights into the factors impacting visitor satisfaction and electronic word-of-mouth (e-WOM). Furthermore...
