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Keywords: eWOM revenge
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Journal Articles
Consumer Behavior in Tourism and Hospitality (2025) 20 (2): 200–215.
Published: 05 March 2025
... Research model Deinfluencing behaviour (DB) Clout eWOM revenge NeWOM LIWC Service failure In the hospitality industry, specialized travel review platforms, such as TripAdvisor, Google Travel, and Cruise Critic, are frequently utilized by travelers to share their experiences...
