Issues

Credible corporate social responsibility (CSR) communication predicts legitimacy: Evidence from an experimental study

Irina Lock; Charlotte Schulz-Knappe
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The buffering effects of CSR reputation in times of product-harm crisis

Yeonsoo Kim; Chang Wan Woo
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The challenges of gamifying CSR communication

Kateryna Maltseva; Christian Fieseler; Hannah Trittin-Ulbrich
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How different CSR dimensions impact organization-employee relationships: The moderating role of CSR-culture fit

Zifei Fay Chen; Cheng Hong; Aurora Occa
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Offshoring language-sensitive services: a case study

Anne Kari Bjørge; Sunniva Whittaker
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Winning in the court of public opinion: Exploring public relations–legal collaboration during organizational crisis

Soojin Kim; Arunima Krishna; Kenneth D. Plowman
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Identity matters: How the relevance of a crisis to organizational and stakeholder identities influences reputation damage

Simone Mariconda; Alessandra Zamparini; Francesco Lurati
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Share of voices in corporate social responsibility (CSR) news: A comparison of sources used in press releases and news coverage

Lisa Tam
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Leveraging interactive social media communication for organizational success: An examination of Chinese net-roots third-sector organizations’ microblog use

Feifei Chen
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When is silence golden? The use of strategic silence in crisis communication

Phuong D. Le; Hui Xun Teo; Augustine Pang; Yuling Li; Cai-Qin Goh
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The CSR paradox: when a social responsibility campaign can tarnish a brand

Elizabeth Johnson-Young; Robert G. Magee
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