...S. Gayle Baugh; Sherry E. Sullivan; David E. Okurame; S.K. Balogun Purpose This study seeks to examine the role of informal mentoring in career success in an African work environment. Design/methodology/approach Data were collected from 510 first‐line bank managers through a survey of ten...

...Heather Maguire In dynamic business environments the concept of the psychological contract has altered radically. Empirical evidence from a case study conducted in one of Australia’s largest banking organisations is used to illustrate how change can impact upon the psychological contract...

...Carol Atkinson This study was carried out in a major UK retail bank over a seven‐year period. The initial survey in 1993 revealed the lack of a strategic approach to career management and a negative psychological contract. The follow‐up survey was carried out in March 2000. The research findings...

...Thomas N. Garavan; Michael Morley Presents a review of assessment‐centre practice and evaluates its overall effectiveness as a method of selection. There is a specific evaluation of an assessment centre in the banking industry for the selection of graduates. The results do not in general support...

...Christine Kerr Discusses human resourcing measures taken and maintaining staff motivation during a difficult, pre‐merger transitional period. Refers specifically to the merger of Lloyds and Midland banks with HSBC Holdings plc. One of the most important redeployment and resourcing exercises since...