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Keywords: Call centres
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Journal Articles
Journal:
Career Development International
Career Development International (2006) 11 (6): 489–503.
Published: 01 October 2006
... variables on formal CRCL activities. Design/methodology/approach The study was based on a longitudinal framework with multiple sources of data. A total sample of n=106 call center agents provided information about job‐ and career‐related variables. Subsequently, their CRCL activities within...
