...Vathsala Wickramasinghe; Saman Kumara Purpose The purpose of this paper is to identify competency requirements that discriminate between Knowledge process outsourcing (KPO) and IT‐enabled business process outsourcing (ITES‐BPO) industries. Design/methodology/approach There are 25 firms...

...Andrew Sheridan May Discusses the need for effective business process outsourcing, and starts by identifying core and non‐core activities. Common tasks of outsourcing are identified and each task is examined, in turn, to identify the management competences required. Presents a framework...

... organization. The second challenge is for the organization; if many people are providing work from this “outsourcing”, how is the organization itself going to manage these people and the overall process? This requires the organization to rethink a wide range of its activities from the very practical, like...