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Keywords: Adolescents
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Journal Articles
Journal:
Chinese Management Studies
Chinese Management Studies (2008) 2 (4): 243–259.
Published: 10 October 2008
...Karen Yuan Wang; Jane Lu Hsu; Vikki Wei‐Ting Chiu Purpose Complaint handling has the great influence on customer retention and provides a chance for businesses to improve service quality. This study intended to reveal the complaint actions of adolescent customers and perceptions of failure...
