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Keywords: Customer services management
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Journal Articles
Journal:
Chinese Management Studies
Chinese Management Studies (2009) 3 (2): 143–154.
Published: 05 June 2009
... industries Service levels Customer services management China's industry is demanding manufacturing equipment and is requesting more and more services (e.g. spare parts, wear parts, repairs, inspections, preventive maintenance, technical advice, and consulting) to ensure the proper functioning...
