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Keywords: Procedural fairness
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Journal Articles
Journal:
Chinese Management Studies
Chinese Management Studies (2018) 12 (3): 524–546.
Published: 03 April 2018
... markets. Design/methodology/approach This study identifies two kinds of value appropriation, namely, competitive and non-competitive and then examines their impacts upon customer relationship performance, as well as the moderating roles of distributive fairness and procedural fairness, based...
