...Bruce Fortado; Paul A. Fadil Purpose – The purpose of this study was to explore the introduction of a “sales culture” at one of the ten largest US banks. Identifying and analyzing the existing human relations problems should enable constructive competitive improvements to be made in the future...

...Abdulla M. Alhemoud Purpose The purpose of this paper is to investigate bank customers' attitudes toward various bank services. Design/methodology/approach The design includes a survey, which looked into determinants of customer satisfaction in the retail‐banking sector in the Middle East...

...Gert‐Olof Boström; Timothy L. Wilson Purpose The present paper aims to extend an ongoing study of Swedish trade journal's, Privata Affärer, recognition of the “bank of the year.” Design/methodology/approach The information used in this paper came from Privata Affärer...

...Syed Shah Alam; Ali Khatibi; A. Solucis Santhapparaj; Mohammad Talha Purpose The goal of this paper is to examine the development and prospects of internet banking in Bangladesh, which found that lack of infrastructure is the major issues for internet banking. Design/methodology/approach...

...Robert C. Moussetis; Ali Abu Rahma; George Nakos This paper examined the relationships between national culture and strategic behavior in the banking industry in Jordan and U.S. The study first developed a strategic posture and secondly a cultural profile for the top management of the research...