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Keywords: Call centres
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Journal Articles
Journal:
Competitiveness Review
Competitiveness Review (2011) 21 (1): 47–65.
Published: 25 January 2011
... a synthetic framework delineating the steps towards building competitive sectoral capabilities and discussing all aspects of the framework. © Emerald Group Publishing Limited 2011 Developing countries Competitive strategy Call centres Economic development National economy Countries...
