..., with particular attention to the State of Kuwait. A total of 605 usable questionnaires were randomly distributed to retail customers at various banks within the country. Findings Using descriptive statistics methods and ANOVA test, the findings of this paper suggest that in general customers in Kuwait...

... priorities to capture the complexity of different plant characteristics. Competitive strategy Manufacturing industries Plant efficiency Kuwait An extensive review of the literature revealed manufacturing competitive priorities were carried out in small and newly emerged economies in the Middle...

...‐based PJ criteria have received robust support in the existing literature (Lind and Tyler, 1988). Ali H. Muhammad can be contacted at: ali@cba.edu.kw © Emerald Group Publishing Limited 2007 Organizational politics Role ambiguity Trust Kuwait Centralized control...

.... These results and its implications were discussed. Research limitations/implications The research did not include employees in the private sector. Practical implications The paper has implications for management and management development in Kuwait. Originality/value This paper presents original...