...Saurabh Agrawal; Rajesh Kr Singh; Qasim Murtaza Purpose The paper aims to incorporate the relationship of reverse logistics into the economic, environmental, and social sustainability, known as triple bottom line and developed a framework for reverse logistics performance evaluation. Design...

.... Originality/value This study provides a framework for performance evaluation when both discretionary and non‐discretionary variables are to be taken into consideration. Therefore, for the purpose of this research, the performance of chain of organized pharmacy retail stores is being evaluated...