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Keywords: Service quality assurance
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Journal Articles
Journal:
Competitiveness Review
Competitiveness Review (2010) 20 (4): 305–321.
Published: 03 August 2010
... Value analysis Outsourcing Transaction costs Service quality assurance Partnership Competitive strategy Kennedy (1993) conducted some experiments in outsourcing and concluded that several companies across the country found it cheaper and more efficient to outsource their legal work...
