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It is often remarked that death and taxes are the only two certainties in life. Perhaps we should add crises to that exclusive list. After all, it would be pretty remarkable not to encounter some seriously challenging situations from time-to-time.

Such sentiments are equally applicable in the business world. No organization can confidently predict when the next crisis will strike. Even more significant is the fact that few come away unscathed.

Many observers differentiate between crisis and disaster. And rightly so because the disparity between the two is often considerable. For a start, there is the issue of control. Many...

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