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There is no such thing as a bad employee at Liquid Plastics Ltd – only people who are probably not properly trained or who are in the wrong job, and it is management’s responsibility to rectify the situation. So says managing director Jeremy Gorick, who continues: “People do not make mistakes on purpose. The chances are that mistakes happen because something was not right, and it is up to us to put it right. We are realizing a ‘no blame’ culture and making sure that people are happy and comfortable in the job they are doing.”

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