The market for enterprise telecommunications has benefitted greatly from liberalisation over the last quarter century. This paper seeks to review the evolving engagement of enterprises with markets and with policy processes.
The paper presents a review of the literature and of the experiences of telecommunications user groups, both national and international, focusing on leased lines, roaming and trans‐national service provision.
The paper reveals that telecommunications user groups have declined as enterprises have been satisfied by the level of competition on markets for integrated information communication technology (ICT) services. There is less engagement in policy and regulatory processes.
The secondary nature of many sources points to the need for the collection and analysis of market developments and the experiences of individual enterprises.
This paper brings together material on enterprise telecommunications, a subject often lost to consumer applications.
