The credibility of information and communication technology (ICT) regulatory bodies is crucial to governing the sector but developing countries in particular face a difficult task in developing skilled and competent staff. Schware, in an article published in 2003, suggested appropriate functions, structures and best operational practices for new regulatory agencies. He highlights a number of the key challenges for regulators, including the need for cross‐cutting skills, and the importance of having adequate human resources to fulfil the regulatory mission. This article attempts to move the capacity‐building agenda forward to facilitate the development of people to meet Schware's recommendations – in particular his proposal for professional training.
The paper is based upon experience of working with a number of agencies.
This paper proposes a learning framework for regulatory staff that will enable adoption of a consistent approach to learning and embed learning as a routine activity for all regulatory staff.
This article attempts to move the capacity building agenda forward to facilitate the development of people particularly regarding professional training.
