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Purpose
The purpose of this paper is to present a review of the experiences with the implementation of mobile number portability (MNP).
Design/methodology/approach
The paper presents a structured review of global experiences from markets where MNP has been introduced.
Findings
The paper finds that results have been disappointing, apparently arising from complex regulatory processes and sub‐optimal implementation.
Research limitations/implications
The paper has a lack of sufficient analysis of the effects on competition.
Practical implications
The paper highlights the need to measure national performance against global best practice and for NRAs to share experiences.
Originality/value
The paper is much broader in scope than previously published work in the area of MNP.
© Emerald Group Publishing Limited
2007
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