...). Thus, we propose: Leif B. Methlie can be contacted at: leif.methlie@nhh.no © Emerald Group Publishing Limited 2007 Mobile communication systems Business planning Service levels Value analysis Customer services quality Recent analyst reports suggest that open, collaborative...

.... These standardized contracts may be referred to as service level agreements (SLAs). SLAs provide a mechanism for service providers and customers to flexibly specify the service to be delivered. The emergence of bandwidth and service agents, traders, brokers, exchanges and contracts can provide an institutional...