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Keywords: User resistance
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Journal Articles
Digital Policy, Regulation and Governance (2022) 24 (5): 418–434.
Published: 30 September 2022
... virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use. Practical implications The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others. Originality/value...

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