The implementation of a public reservation service in a multi‐site academic library

The practical issues involved in the implementation of a public reservation service using BLS (BLCMP Library System) in a large multi‐site university library (University of Central England in Birmingham) service are examined. The options enabling the system to be customised are outlined, and the reasoning underlying specific decisions is explained. The effect of the new service on both staff and users is assessed and the benefits evaluated.