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Keywords: Customer incivility
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Journal Articles
Customer incivility: cause and effect in the food and beverage industry in Vietnam
Available to Purchase
Evidence-based HRM: a Global Forum for Empirical Scholarship (2024) 12 (4): 725–741.
Published: 14 December 2023
...Bang Nguyen-Viet; Nguyen My Phuc Purpose Customer incivility is a key phenomenon with various harmful consequences for businesses, particularly in the food and beverage industry. This study investigated the antecedents of this issue and explored its outcomes for frontline employees in Vietnam...
