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Keywords: Emotional intelligence
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Journal Articles
Relationship between workplace bullying and work engagement: education sector of Pakistan
Available to Purchase
Evidence-based HRM: a Global Forum for Empirical Scholarship (2024) 12 (1): 193–213.
Published: 10 July 2023
... of emotional intelligence (EI) as a moderator for teacher's psychological distress and work engagement. Design/methodology/approach A quantitative approach was employed using 63 items and a 7-point Likert scale questionnaire administered to 366 teachers working in schools located in Islamabad. Data has...
Journal Articles
Employee–customer interaction and emotional intelligence to impact emotional labor: does interaction type play any role?
Available to Purchase
Evidence-based HRM: a Global Forum for Empirical Scholarship (2024) 12 (1): 172–192.
Published: 16 June 2023
...Shameem Shagirbasha; Kumar Madhan; Juman Iqbal Purpose Grounded in emotional dissonance and social presence theories, this study examines whether the characteristics of employee–customer interaction (frequency, routineness and duration) and emotional intelligence (EI) have an impact on emotional...
