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Keywords: Relational contract fulfilment
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Journal Articles
Evidence-based HRM: a Global Forum for Empirical Scholarship 1–16.
Published: 26 February 2026
... both transactional and relational contract fulfilment translate into improved job performance. Managers should therefore empower employees by granting appropriate decision-making authority in customer interactions, involving them in problem-solving, encouraging employee voice and providing the skills...
