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Keywords: Service recovery performance
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Journal Articles
Evidence-based HRM: a Global Forum for Empirical Scholarship (2026) 14 (1): 52–67.
Published: 21 January 2025
...Hasan Farid; Yang Zhang; Ming Tian; Shiyao Lu Purpose This study explores how three-dimensional job autonomy (decision-making, work method and work scheduling) affects employees’ thriving at work and service recovery performance in the hospitality industry during COVID-19. Design/methodology...
