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Keywords: Service sabotage
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Journal Articles
Evidence-based HRM: a Global Forum for Empirical Scholarship (2022) 10 (1): 35–52.
Published: 28 June 2021
...Sajeet Pradhan Purpose The study aims to investigate the relationship between work stressors (abusive supervision and dysfunctional customer behaviour) and several job outcomes such as service sabotage, job satisfaction and intention to quit among frontline employees in the Indian hospitality...
