...Mariette Louise Zietsman; Pierre Mostert; Göran Svensson Purpose This study aims to explore the relationships, direct and indirect, between business customers’ perceived value, satisfaction and loyalty. Design/methodology/approach The study was set in the business banking industry, with data...

... heterogeneity pertaining to the link between service quality dimensions and customer satisfaction in the context of banking services. Design/methodology/approach This study adopted a survey design. Data is collected from 282 customers of banks in Mauritius. Because of the prediction-oriented aim...

.... According to a recent World Bank Findex (Demirguc-Kunt et al., 2015) , approximately 2 billion people globally are excluded from the formal financial system – that is, they do not have a bank or mobile money account. In sub-Saharan Africa, 66 per cent of the adult population remains unbanked...

...Chien‐Ta Bruce Ho; Wen‐Chuan Lin Purpose The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived...

...Catarina Figueira; Joseph Nellis; Richard Schoenberg Purpose The purpose of this study is to investigate the extent of bank industry consolidation across the European Union, the patterns that have emerged from the mergers and acquisitions (M&As) and the regulatory framework that underpins...

... perceive services of a bank. The importance of Kano's model is that it involves little mathematical computation and relevant information can be obtained quickly. Business is a process, which converts input, a distinct resource, into output of economic value in the market place. The purpose of business...

...Mostaque Hussain; Kooros Maskooki; A. Gunasekaran The philosophy of Grameen (rural) banking system was invented by a maverick economist (Dr Yunus) in a tiny village of Bangladesh in 1976, with the aim to eliminate poverty and improve the socio‐economic condition of the rural poor. The bank provides...

... capital. The approach has attracted real, responsible owners making substantial contributions to the micro-economy of Hungary. We have also launched fundamental legislation reforms through the simultaneous implementation of the Bankruptcy, Banking, Central Bank, Accounting and Securities Acts...

...John Coleman 1. Central banks should create the amount of new non-cash money (as well as cash) they decide is needed to increase the money supply, by crediting to their governments as public revenue. Governments should then put it in to circulation by spending it. 2. It should...

... the domains, where should regulation be focused? When banks in the USA last issued private notes, the most serious risk to the holders of those free banking era banknotes, and hence the greatest source of discounting, was not fraud risk but credit risk. The credit risk was, of course, that notes would...

... schemes since you need to create an “originator” to carry out an equivalent role to the central issuer of notes and coins such as the Bank of England. However the Mondex originator role is entirely electronic, and consists primarily of making sure that the banks working the Mondex scheme always have...

...Ian Christie; Duncan Goldie‐Scot Digital money has made slow progress over the last five years, but now momentum is building and banks throughout Europe have begun to deploy digital money on a large scale: GeldKarte in Germany, Proton in Belgium, CASH in Switzerland, etc. Early trials have been...

...Charles R. Hickson; John D. Turner This article suggests that the currency crisis in South East Asia triggered off the present banking crisis. However, the banking crisis would not have happened if it had not been preceded by a deregulatory banking industry trend in the region during the previous...

... who think that e-cash should be issued by banks or non-bank financial institutions (NBFIs) only, and those who think that e-cash could be issued by anyone. Alan Greenspan (1996) has already said: We could envisage proposals in the near future for issuers of electronic payment obligations...

...Charles Hickson; John Turner Suggests that banks are different due to plasticity of assets and high debt/equity ratios. For this reason banks need to be regulated. Discusses the most efficient method of regulating banks. Highlights that the move from unlimited liability banking to limited liability...

... impact of electronic data interchange and governmental policies on transborder data flows against the backdrop of business strategy. BACS Banking Corporate planning EDI Electronic funds transfer European Union Finance International trade Law It has been reported in SITPRONEWS[ 1...