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Keywords: Brand avoidance
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Journal Articles
European Business Review (2019) 31 (2): 179–196.
Published: 11 March 2019
...Adele Berndt; Daniel J. Petzer; Pierre Mostert Purpose The purpose of this paper is to gain insight into brand avoidance of service brands and explore whether the different types of brand avoidance identified in a product context apply to service providers. Design/methodology/approach Because...

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