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Journal Articles

Do switching costs buffer the effects of pre-recovery negative emotions on customers’ personal interaction with employees?

George Skourtis, Ioannis Assiouras, Jeff Joireman, Elif Karaosmanoglu
Journal: European Business Review
European Business Review (2025) 37 (5): 794–809.
https://doi.org/10.1108/EBR-12-2024-0402
Published: 01 May 2025
... only George Skourtis can be contacted at: gskourtis@acg.edu 21 12 2024 15 03 2025 07 04 2025 Personal interaction Pre-recovery negative emotions Switching costs Friendliness Kindness Politeness Courtesy This research was partly funded by the Center...
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Includes: Supplementary data
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