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Keywords: Courtesy
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Journal Articles
Do switching costs buffer the effects of pre-recovery negative emotions on customers’ personal interaction with employees?
Available to Purchase
Journal:
European Business Review
European Business Review (2025) 37 (5): 794–809.
Published: 01 May 2025
... 07 04 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Personal interaction Pre-recovery negative emotions Switching costs Friendliness Kindness Politeness Courtesy This research was partly funded by the Center...
Includes: Supplementary data
