...Maali Benhissi; Manel Hamouda Purpose This study aims to investigate consumers’ slow fashion purchase decision. Specifically, the research empirically examines the relationship between the attributes of slow fashion products, perceived value, lack of information, confusion and consumer decision...

... in a retail banking setting. Research limitations/implications The tested model validates the hypothesized relationships between employee attitude and service performance, employee personality traits, perceived value and satisfaction of retail banking customers in South Africa as an emergent market...

... and Zaid, 2021 ; Zaman et al., 2021). Perceived employee service delivery skills Perceived value Trust Surprise Delight Loyalty Referral intention As the state of the banking industry is oligopolistic in nature in Botswana, this limits the entrance of new players, as the entry...

...Christian Nedu Osakwe; Titus Chukwuemezie Okeke; Michael Adu Kwarteng Purpose To examine the key factors that can engender initial trust in mobile money and to also determine whether initial trust can contribute to the perceived value of mobile money, use and recommendation intentions. More...

...Mariette Louise Zietsman; Pierre Mostert; Göran Svensson Purpose This study aims to explore the relationships, direct and indirect, between business customers’ perceived value, satisfaction and loyalty. Design/methodology/approach The study was set in the business banking industry, with data...

.... In turn, the influence of perceived service quality on satisfaction and the perceived value was examined, in view of further potential behavioral intention among medical tourists on healthcare providers in Malaysia. Design/methodology/approach The data were collected through a survey questionnaire...

... The model tested confirms the hypothesised relationships between PESDS, perceived value, customer satisfaction/delight experiences and BIs of cell phone network customers. Customer satisfaction/delight experiences are linked to their two antecedents (PESDS and value) and their outcome, BI. Practical...