...David Eriksson Purpose – The purpose of this study is to convey lessons learned from a long-term research project and present a coherent approach for researching relevant areas, ranging from ontology to quality. Design/methodology/approach – A PhD process is used as a case to present...

... analysis Quality Competences Customers The present and increasing interest in the management of new business concepts largely lies in the early history of modern information technologies (Morris et al., 2005). Such questions as how to establish and manage new business forms and make...

... not help to promote customer satisfaction (in fact, much the opposite), and its use is heavily and almost unanimously criticised by those with an interest in it. The next step was to examine the justification for whether or not TL helps to promote a higher level of software quality. To obtain...

... relationship to sustainability, economic growth and improved quality of life. Outlines the importance and relevance of “green” yardsticks in non‐financial performance measurement terms. Analyses ethical dimensions, stressing that, by developing an ethical corporate culture, businesses can create both...

...Kate Greenan; Paul Humphreys; Ronan McIvor Attempts to show that environmental issues are becoming increasingly important as an attribute of the quality of goods and services. However, although firms appreciate the importance of good environmental practices there is a lack of awareness of how...

...Alan Stainer; Lorice Stainer Emphasizes the productivity and quality connection in relation to competitive advantage in operations management and strategy. Discusses the issue of ethics and its interface with productivity and quality. Highlights the underlying relationship between these three...

... is generated which provides the momentum for business practices to change. © MCB UP Limited 1995 Business education Business schools Development Efficiency Europe Productivity Quality Universities For many years there seems to have been a misconception about education, what we do, why...