... studying sales performancés indicators. The purpose of this study is therefore to frame B2B sales digitalization through technology by means of contemporary indicators of sales performance in services firms. Design/methodology/approach Based on a questionnaire survey and deductive approach, a total...

...Giuseppe Orlando; Marta Muñoz-Guarasa; Clara Martos-Martínez Purpose This study aims to investigate the determinants of foreign direct investment ( FDI ) in Spain’s services sector, which has become the primary destination for inward FDI in advanced economies but remains underexplored...

...K. Metaxiotis Purpose Intelligent solutions, based on expert systems (ES), to solve complicated practical problems in various sectors are becoming more and more widespread. However, the role of expert systems in the improvement of service industry has not yet been studied in the research community...