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Keywords: Call centres
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Journal Articles
Equality, Diversity and Inclusion: An International Journal (2011) 30 (4): 252–277.
Published: 03 May 2011
...Frieda Murphy; Liz Doherty Purpose The purpose of this paper is to explore the experience of work‐life balance amongst senior managers, with particular emphasis on the cause of imbalances. The research is set in a call centre in Ireland at a time when the economy was moving from growth...
