... outcomes. Research limitations/implications Our results suggest that DIOCs may redistribute, rather than reduce, workplace stress, most likely due to an “inclusion tax” (i.e. a form of hidden emotional labor that women disproportionately bear). It extends the Job Demands-Resources model, showing...

...Ifeyimika O. Ajaiyeoba Purpose This paper aims to explore and conceptualize the emotional labor of racial minorities and women in the gig economy. Design/methodology/approach The paper draws on current research on gig workers' engagement in emotional labor and accounts of unfair practices...

...Myrtle P. Bell Louwanda Evans Cabin Pressure: African American Pilots, Flight Attendants, and Emotional Labor Lanham, MD, USA Rowman & Littlefield Publishers 2013 Hardback, 153 pp. 978-1-4422-2135-2 $60.00 US © Emerald Group Publishing Limited 2014...