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Keywords: Life insurance salespeople
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Journal Articles
Customer power, perceived behavioral control, and life insurance salespeople's reactions to customer sexual harassment
Available to Purchase
Equality, Diversity and Inclusion: An International Journal (2022) 41 (8): 1209–1224.
Published: 24 May 2022
... customer coercive power than did the female salespeople. Originality/value Not every society views customer power and customer sexual harassment in the same manner. By examining Taiwan's life insurance salespeople and including the concept of customer power, this study broadens the understanding...
