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Keywords: Perceived behavioral control
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Journal Articles
Customer power, perceived behavioral control, and life insurance salespeople's reactions to customer sexual harassment
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Equality, Diversity and Inclusion: An International Journal (2022) 41 (8): 1209–1224.
Published: 24 May 2022
...Yi-Ling Lin; Lu-Ming Tseng Purpose Sexual harassment is often the result of the abuse of power by perpetrators over victims. This study investigated the effects of customer reward power, customer coercive power, perceived behavioral control (PBC), and personal factors on full-time life insurance...
