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Keywords: Service worker
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Journal Articles
Equality, Diversity and Inclusion: An International Journal (2014) 33 (6): 510–522.
Published: 12 August 2014
...Lu-Ming Tseng Purpose – The purpose of this paper is to investigate service workers’ intention to report the “customer harasses colleague” and “colleague harasses customer” problems, and how the intention is influenced by the service workers’ perception of conflict, company integrity and criminal...
