Keywords: Employee behaviour
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Case Studies
Emerald Emerging Markets Case Studies 1–6.
Published: 07 April 2026
... Employee behaviour Retailing Innovation doesn’t mean abandoning tradition. It means finding ways to honour our roots while meeting the demands of the future. – Niteen Shah, CEO and co-founder, TSF, May 2021. Adapting to new ways of working is essential, but the strength of our team lies...
Case Studies
Emerald Emerging Markets Case Studies 1–7.
Published: 13 February 2026
... on operational efficiency and strategic alignment, often prioritized measurable performance outcomes and process improvements. Workforce planning Strategy Employee behaviour The tension was palpable. While Nair understood the need for structured decision-making and clear metrics, he also knew...
Case Studies
Case Studies
Emerald Emerging Markets Case Studies 1–14.
Published: 17 December 2025
... range of products (see Appendix 1 for the products and services clientele category). Human resource management Organisational performance Employee behaviour Shariq leaned back, shaking his head in disbelief as he processed the information. He realised that this shift was not just...
Case Studies
Emerald Emerging Markets Case Studies 1–16.
Published: 03 December 2024
... Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Job performance Human resource anagement Organisational behaviour Employee behaviour Employee attitudes Job satisfaction Attrition Organisational performance Rajesh Kumar, the founder of Pace...
Case Studies
Emerald Emerging Markets Case Studies 1–29.
Published: 28 May 2024
...). Crisis management Customer relationship management Employee attitudes Employee behaviour Marketing Service management Air India pee-gate SOP Customer experience Aviation industry Reputation risk management On 26 November 2022, Campbell Wilson, chief executive officer (CEO) and managing...
Case Studies
Emerald Emerging Markets Case Studies 1–18.
Published: 09 April 2020
... hard work […]. You will have to have the drive to move ahead, in spite of all difficulties”. Uma had assured her with a smile in her dreamy eyes, that she was ready to face the challenges. Employee commitment/motivation Employee behaviour Human resource management Organizational behaviour...
Case Studies
Emerald Emerging Markets Case Studies 1–22.
Published: 06 February 2020
... strikers and non-striking employees. Trust Organizational behaviour Human resource management Employee participation/engagement Employee behaviour FAWU is one of the oldest trade unions in the country, having been established in 1942. It is an affiliate and co-founder of the country’s...
Case Studies
Emerald Emerging Markets Case Studies 1–11.
Published: 19 October 2019
... image Corporate strategy Corporate values/philosophy Employee behaviour It was around 11 a.m. on a hot summer day of 2013 in Kudla, a small town in coastal Southern India. Vidyalaya School, Kudla[ 1 ][ 2 ] had taken a routine break from classes for 10 min. Students had come out...
Case Studies
Emerald Emerging Markets Case Studies 1–17.
Published: 25 February 2019
... on ethical theories such as egoism, utilitarian, deontology and virtue theory; discuss elements that promote fraudulent behaviour using the fraud triangle framework; explain how internal control contributes in deterring fraudulent employee behaviour; and analyse strategic approach to handle employee...
Case Studies
Emerald Emerging Markets Case Studies 1–19.
Published: 13 December 2018
... at: fqbhabib@ibs.utm.my © Emerald Publishing Limited 2018 Emerald Publishing Limited Licenced re-use rights only Employee communications Organizational behaviour Employee behaviour Belinda replied: What would happen if we did decide to get rid of her, she who has been so loyal...
Case Studies
Emerald Emerging Markets Case Studies 1–25.
Published: 24 September 2018
... Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Dr Lata Bajpai Singh can be contacted at: drlatabajpai@gmail.com Employee attitudes Employee behaviour Discipline Human resource management The Sales Manager, Mr Kapil Bhatia, was perplexed...
Case Studies
Case Studies
Emerald Emerging Markets Case Studies 1–22.
Published: 20 June 2018
... be contacted at: nikunj.jain@imi.edu © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Employee attitudes Employee behaviour Business ethics Employee communications Employment law Credit unions In August 1993, Jatin Gangwal, General Works Manager...
Case Studies
Emerald Emerging Markets Case Studies 1–12.
Published: 20 June 2018
.... Esrafil Ali can be contacted at: esrafil.ali2016@gmail.com © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Employee attitudes Employee behaviour Empowerment Human resource management The magic of the movies Baahubali: The Beginning...
Case Studies
Emerald Emerging Markets Case Studies 1–17.
Published: 26 October 2017
... their services in multiple cities (Exhibit 1). Nidhi Maheshwari can be contacted at: nidhimaheshwari1999@yahoo.com © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Employee behaviour Crisis management Event evaluation Becoming a driver...
Case Studies
Emerald Emerging Markets Case Studies 1–16.
Published: 05 June 2017
... that operated in India. Employee behaviour Mergers and acquisitions Human resource management Banks/banking It was a scorching Friday afternoon on May 22, 2015, at Delhi, when Rita, Senior Regional Business Manager at Kotak Mahindra Bank (KMB), was working on an assignment and simultaneously...

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