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Journal Articles

Participant characteristics and organizational processes: a Hong Kong case study.

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Cecil A.L. Pearson, Samir R. Chatterjee
Journal: Empowerment in Organizations
Empowerment in Organizations (1997) 5 (3): 151–165.
https://doi.org/10.1108/14634449710187029
Published: 01 September 1997
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Journal Articles

Achieving customer service quality through teamwork: : The Murdoch University case

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Cecil A.L. Pearson
Journal: Empowerment in Organizations
Empowerment in Organizations (1997) 5 (2): 96–112.
https://doi.org/10.1108/14634449710181368
Published: 01 June 1997
View article titled, Achieving customer service quality through teamwork: : The Murdoch University case
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