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Keywords: Senior lecturer
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Journal Articles
Achieving customer service quality through teamwork: : The Murdoch University case
Available to Purchase
Journal:
Empowerment in Organizations
Empowerment in Organizations (1997) 5 (2): 96–112.
Published: 01 June 1997
...; Kells, 1989). © MCB UP Limited 1997 Australia Murdoch University Senior lecturer One of the most observable paradigm shifts has been the revolution in management practices (Krishnan, Shani, Grant and Baer, 1993). During the 1970s many large organisations adopted the bureaucratic...
