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Keywords: Customer satisfaction
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Journal Articles
European Journal of Innovation Management (2018) 21 (3): 402–422.
Published: 14 December 2017
...Mahmoud Abdulai Mahmoud; Robert E. Hinson; Patrick Amfo Anim Purpose The purpose of this paper is to explore the relationships between service innovation, customer value creation (CVC) and customer satisfaction (CS) with specific emphasis to Ghanaian telecommunication operators. Design...
Journal Articles
European Journal of Innovation Management (2005) 8 (4): 424–436.
Published: 01 December 2005
... innovation tasks to their users. © Emerald Group Publishing Limited 2005 Product development Customer satisfaction Relationship marketing Innovation Team working The success of an industrial company is dependent on its ability to develop new products. Through innovation...
Journal Articles
European Journal of Innovation Management (2000) 3 (2): 91–99.
Published: 01 June 2000
... satisfaction based on the Kano model and points to the importance of product innovation in exceeding customer satisfaction. It further proposes an integrated process model for innovative product development by incorporating Kano’s model and the quality function deployment (QFD) technique. Analyses suggest...
