At present, a continuing widespread debate on the moral nature of business is widely recognized. However, it seems that the ethical evaluation of business practices is not very common in the area of relationship marketing. Analyses relationship marketing from the viewpoint of ethical theories. The theories applied are deontology, utilitarianism, virtue ethics, and emotivism. Reviews and analyses studies on relationship marketing issues in order to construct a framework for the ethical analysis of relationship marketing principles. Finally presents a framework for ethical analysis in the form of a constructive solution. Includes a model or code of business ethics for relationship marketers. The code will help make relationship marketing practices ethically longer lasting and, in this way, make the practices also more competitive and profitable.
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1 February 1996
Conceptual Paper|
February 01 1996
An alternative view of relationship marketing: a framework for ethical analysis Available to Purchase
Tuomo Takala;
Tuomo Takala
School of Business and Economics, University of Jyväskylä, Finland
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Outi Uusitalo
Outi Uusitalo
School of Business and Economics, University of Jyväskylä, Finland
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Publisher: Emerald Publishing
Online ISSN: 1758-7123
Print ISSN: 0309-0566
© MCB UP Limited
1996
European Journal of Marketing (1996) 30 (2): 45–60.
Citation
Takala T, Uusitalo O (1996), "An alternative view of relationship marketing: a framework for ethical analysis". European Journal of Marketing, Vol. 30 No. 2 pp. 45–60, doi: https://doi.org/10.1108/03090569610106644
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