Boundary spanner closeness to partner firm as relational governance in turbulent versus stable environments Available to Purchase

Shaohan Cai holds a PhD in Operations Management (New Mexico State University) and is a Professor of Supply Chain Management at the Sprott School of Business, Carleton University (Canada). His research interests include supply chain management, quality management and environmental management. Professor Cai’s research has been published in academic journals, including Journal of Operations Management, Journal of Supply Chain Management, Journal of Purchasing and Supply Management, Journal of Business Research, Industrial Marketing Management, International Journal of Production Economics, Journal of Services Marketing, etc.

Xiaoyan Wang holds a PhD in Marketing (City University of Hong Kong) and is an Assistant Professor at Shandong University at Weihai. Her main research areas include marketing strategies, institutional theory and business-to-business relationships. She has published in academic journals, such as International Marketing Review, Industrial Marketing Management, Journal of Purchasing and Supply Management and Journal of Business-to-Business Marketing.

Yongchao Ma is a PhD candidate at City University of Hong Kong in Hong Kong and Huazhong University of Science and Technology at Wuhan. His main research areas include machine learning and artificial intelligence in marketing and data mining and pattern recognition in marketing channels.

Xinyue Zhou is a Professor of Psychology and a Professor of Marketing at Zhejiang University, Hangzhou, China. Her research interests focus on complex emotions and the psychology of money. Her research has garnered widespread academic and media attention. Her work has been featured or reported in Nature, Scientific American, Time, Newsweek, Wall Street Journal and New York Times and was the most viewed article top 10 in September 2009, at the Faculty of 1,000 Medicine. She received the Outstanding Youth Award from the National Natural Science Foundation of China and was named as one of the most highly cited scholars by Elsevier.

Zhilin Yang holds a PhD in Marketing (New Mexico State University) and is a Professor of Marketing at the College of Business, City University of Hong Kong (Hong Kong SAR). His main research areas include governance strategies in marketing channels, institutional theory, business network analysis and online service marketing. Professor Yang has published in leading academic journals in marketing and strategy, including Journal of Marketing, Journal of Marketing Research, Journal of International Business Studies, Journal of Operations Management, etc.