Issues

Status demotion in hierarchical loyalty programs and customers’ revenge and avoidance intentions

Shanta Banik; Yongqiang Gao; Fazlul K. Rabbanee
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For all to see: social risk and observable complaining on Facebook

Christine Armstrong; Alicia Kulczynski; Stacey Brennan
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The architecture of the phygital customer journey: a dynamic interplay between systems of insights and systems of engagement

Cristina Mele; Tiziana Russo-Spena
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When, for whom and why expanding single-option offerings creates value: locomotion fit from choice between options

Frank Mathmann; Mathew Chylinski
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Modeling multiple forms of consumer animosity through fuzzy-set qualitative comparative analysis

Paolo Antonetti; Danae Manika
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Organizational unlearning, knowledge generation strategies and radical innovation performance: evidence from a transitional economy

Feng Zhang; Chongchong Lyu; Lei Zhu
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Consumer-dominant social marketing: a definition and explication

Thomas Boysen Anker; Ross Gordon; Nadia Zainuddin
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Value cocreation in new service development: a process-based view of resource dependency

Qiang Wang; Ilan Oshri; Xiande Zhao
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How preexisting beliefs and message involvement drive charitable donations: an integrated model

Eric Van Steenburg; Nancy Spears
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Boundary spanner closeness to partner firm as relational governance in turbulent versus stable environments

Shaohan Cai; Xiaoyan Wang; Yongchao Ma; Xinyue Zhou; Zhilin Yang
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A study of incentives in charitable fundraising

Ernan Haruvy; Peter Popkowski Leszczyc
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