Issues

An analysis of configurations of relationship quality dimensions to explain sources of behavioral outcomes in globalized manufacturing

Bodo Steiner; Moritz Brandhoff
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Local food sales and point of sale priming: evidence from a supermarket field experiment

Ružica Brečić; Dubravka Sinčić Ćorić; Andrea Lučić; Matthew Gorton; Jelena Filipović
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Gender stereotypes in advertising have negative cross-gender effects

Nina Åkestam; Sara Rosengren; Micael Dahlén; Karina T. Liljedal; Hanna Berg
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Service encounters with virtual agents: an examination of perceived humanness as a source of customer satisfaction

Magnus Söderlund; Eeva-Liisa Oikarinen
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Exploring engagement with health apps: the emerging importance of situational involvement and individual characteristics

Sarah Jane Flaherty; Mary McCarthy; Alan M. Collins; Claire McCafferty; Fionnuala M. McAuliffe
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Consumers’ choices between products with different uniqueness duration

Susan Danissa Calderón Urbina; Antonios Stamatogiannakis; Dilney Goncalves
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Omnichannel promotions and their effect on customer satisfaction

Angelica Blom; Fredrik Lange; Ronald L. Hess
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Loyal customers’ tipping points of spending for services: a reciprocity perspective

Karin Teichmann
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