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Journal Articles

How store managers’ employee climate perceptions affect frontline employee, customer and store performance outcomes: an examination in the small-store setting

George Deitz, John D. Hansen, Tom DeCarlo, Emin Babakus

European Journal of Marketing (2021) 55 (10): 2620–2648.

https://doi.org/10.1108/EJM-02-2020-0107

Published: 10 June 2021

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Journal Articles

Effects of frontline employee role overload on customer responses and sales performance: Moderator and mediators

Subhash Jha, M.S. Balaji, Ugur Yavas, Emin Babakus

European Journal of Marketing (2017) 51 (2): 282–303.

https://doi.org/10.1108/EJM-01-2015-0009

Published: 13 February 2017

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Journal Articles

Examining the antecedents and consequences of salesperson job stress

William C. Moncrief, Emin Babakus, David W. Cravens, Mark Johnston

European Journal of Marketing (1997) 31 (11-12): 786–798.

https://doi.org/10.1108/03090569710190532

Published: 01 December 1997

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