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Social media managers’ customer orientation, service climate and social media followers’ willingness to pay: moderated mediation model with triadic data

Concepción Varela-Neira, Filipe Coelho, Zaira Camoiras-Rodríguez

European Journal of Marketing (2023) 57 (4): 1130–1160.

https://doi.org/10.1108/EJM-08-2021-0582

Published: 10 March 2023

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Journal Articles

Employee adaptive and proactive service recovery: a configurational perspective

Graca Miranda Silva, Filipe Coelho, Cristiana R. Lages, Marta Reis

European Journal of Marketing (2020) 54 (7): 1581–1607.

https://doi.org/10.1108/EJM-02-2019-0181

Published: 21 May 2020

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Antecedents and outcomes of brand love: utilitarian and symbolic brand qualities

Cristela Maia Bairrada, Filipe Coelho, Arnaldo Coelho

European Journal of Marketing (2018) 52 (3-4): 656–682.

https://doi.org/10.1108/EJM-02-2016-0081

Published: 02 February 2018

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From personal values to creativity: evidence from frontline service employees

Carlos M.P. Sousa, Filipe Coelho

European Journal of Marketing (2011) 45 (7-8): 1029–1050.

https://doi.org/10.1108/03090561111137598

Published: 26 July 2011

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An exploratory study into the drivers of channel change

Filipe Coelho, Chris Easingwood

European Journal of Marketing (2008) 42 (9-10): 1005–1022.

https://doi.org/10.1108/03090560810891118

Published: 19 September 2008

View article titled, An exploratory study into the drivers of channel change

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Social media managers’ customer orientation, service climate and social media followers’ willingness to pay: moderated mediation model with triadic data

Employee adaptive and proactive service recovery: a configurational perspective

Antecedents and outcomes of brand love: utilitarian and symbolic brand qualities

From personal values to creativity: evidence from frontline service employees

An exploratory study into the drivers of channel change

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Social media managers’ customer orientation, service climate and social media followers’ willingness to pay: moderated mediation model with triadic data

Employee adaptive and proactive service recovery: a configurational perspective

Antecedents and outcomes of brand love: utilitarian and symbolic brand qualities

From personal values to creativity: evidence from frontline service employees

An exploratory study into the drivers of channel change

Email alerts

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