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Keywords: Communication technologies
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Journal Articles
Journal Articles
European Journal of Marketing (2006) 40 (5-6): 572–589.
Published: 01 May 2006
... Publishing Limited 2006 Customer relations Relationship marketing Communication technologies The relationship marketing (RM) literature is a theoretically, ideologically and empirically rich documentation of marketing practice beyond the mass‐market focus of the mainstream marketing...
Journal Articles
European Journal of Marketing (2006) 40 (3-4): 292–310.
Published: 01 March 2006
...., 1991). We understand this construct to be important on both sides, i.e. that maximum effect is achieved when exchange and coordination is done at both ends and not only at one. Supplier relations Customer relations Competences Communication technologies Automotive industry Germany...

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